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How Positive Thinking Shaped The 21st Century Economy
Mary walks down Market St toward Oxford Street on a cold February day. It's 1866–Lynn, Massachusetts. Despite taking careful steps, Mary slips on a patch of ice and crashes to the ground. Electricity prickles up and down her spine. Each attempt to right herself is met...
Getting Paid: A Different Way To Think About Profit & Wages
No matter where you go online today, you’re bombarded with messages about getting paid. One quick YouTube search for “make money online” brought me to a video—actually, a series of videos all about the same thing—about the “laziest” way to make $100 per day. After a...
Always On: The Hidden Labor We Do Every Day
On April 11, 2022, over 15,000 Etsy sellers put their shops on vacation mode and went on strike. They spoke out against Etsy’s latest fee increase. They also protested a mandatory marketing program that costs additional fees and the Star Seller program, which tried to...
The Passion Paradigm and the Spectacle of Doing What You Love
What did you want to be when you grew up? I had a few ideas: pastor, band director, and professor. As a fairly unimaginative kid, I cycled through those three moderately practical options until 20 years old. My mom tells a story about me preaching from the top of our...
Hope Beyond Rugged Individualism
I'm sure I've picked up most of my US History knowledge outside of US history classes. For instance, I played in the pit orchestra for Annie in high school. And I learned quite a bit about the Great Depression. You probably know Annie's famous anthem, Tomorrow. And...
Refund Policies: What’s Fair and What’s Not For Online Businesses
“If you don’t see results, you didn’t want it bad enough.” That’s become the prevailing narrative of the online business refund policy. Of course, it’s nearly impossible to guarantee results. And there are reasons to remind customers and clients that, no matter what...
Why I Took A 4-Month Break From Business—And What I’m Doing Next
I've run iteration or another of the same business since 2009. The business model shifted, the team changed, and the focus evolved—but one iteration flowed right into the next. But by the end of 2021, I needed to break the cycle. I realized I had built...
Why Cultivating Inclusive Audience Awareness Is Essential
When was the last time you felt like an outsider in a group? For all I know, it could have been today. Or maybe it was last week. Or last month. Being an outsider doesn’t have to be a bad experience. Sometimes, it can be quite fun! But other times, you start to get...
The Valuable Business of Maintenance Work
Let me guess: you're feeling a bit stretched, fried, or tired? You had high hopes after your last reset. You took time away from the pile of projects, tactics, and commitments—only to fall back into the same trap when you got back to work. Why does this happen again...