EP 249: Standing Out With Exceptional Customer Experiences With Project Army Founder Viktor Nagornyy

Nov 12, 2019 | Customers & Clients, Podcast

The Nitty-Gritty:

  • How Project Army founder Viktor Nagornyy discovered his opportunity in the website support & hosting market
  • The reason he decided to do the opposite of industry standards when it comes to key customer policies
  • How he landed on competitive pricing without having to slash expenses or sacrifice customer experience
  • Why prioritizing exceptional customer experiences has led to significant business growth

I’ve been building websites with WordPress for almost 11 years now.

In the beginning, I used the cheap web hosts you’re probably already familiar with—I won’t name names, though.

I relied on the support those web hosts offered to teach me just about everything I know about name servers, MX records, cPanel, and common errors you get when screwing around in the backend of WordPress.

I asked, they answered.

Then, something changed.

Over time, the support got less and less reliable. It got less and less helpful. It was less and less personable.

And somewhere along the line, the support started to suck.

At the same time, I started to notice I just wasn’t getting same level of service from these companies that I had in the past. My website was down frequently. They started to tell me I needed to upgrade and then upgrade again.

That’s when I jumped ship.

Today’s guest noticed the same crap happening in the web support & hosting industry.

Instead of pursuing a marginally better solution, he decided to take advantage of the situation and use exceptional customer experiences as a way to stand out in a very crowded market.

Viktor Nagorynyy is the founder of Project Army. What started as an SEO and digital marketing consultancy has blossomed into a full-service website support & hosting company that prioritizes customer service and experience.

Viktor shares how doing the opposite of what everyone else is doing has led to big results, why customer service is so important to him, how prioritizing customer service has helped the company grow, and how he utilizes social media to offer help to anyone—even if they’re not a customer.

Now, let’s find out what works for Viktor Nagorynyy!

What Works Is Brought To You By

Mighty Networks powers brands and businesses – like yours! – that bring people together.
With a Mighty Network, online business owners just like you can bring together in one place:

  • Your website
  • Your content
  • Your courses
  • Your community
  • Your events online and in real life
  • And charge for them…all while building YOUR brand.

Visit mightynetworks.com to see more examples of brands bringing people together and taking their businesses to the next level.

Host of What Works

Tara is a podcaster, small business community leader, strategist, and speaker. She’s been helping small business owners build stronger businesses for over a decade.  

Tara McMullin, What Works Weekly Newsletter

Get What Works Delivered Straight To You

Every Thursday, I share fresh thoughts on leading your business along with hand-selected resources for becoming more effective, efficient, and profitable. Enter your email address to subscribe to What Works Weekly.

No spam. No fees. Unsubscribe at any time.

Thank you! Check your inbox to confirm your subscription!