EP 382: Context Clues: What makes for a fair refund policy?

May 17, 2022 | Podcast, Sales

Tara McMullin is a writer, podcaster, and producer who explores what it takes to navigate the 21st-century economy with your humanity intact. Click here to support this work.

No one likes being asked for a refund. In fact, I find the thought of it stomach churning. And when what’s being refunded is the product of your time, experience, and expertise… it’s tempting to put every obstacle you can think of between a customer and a refund. In this episode, I’ll take you on a journey from the 17th century all the way through the modern era of online business refund policies to answer the question: What make for a fair refund policy?

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