Operations Archives | What Works
EP 247: Managing Exceptional Client Experiences In Less Time With Coach Ashley Gartland

EP 247: Managing Exceptional Client Experiences In Less Time With Coach Ashley Gartland

Ashley is a business coach who specializes in helping overwhelmed, frazzled entrepreneurs streamline their businesses and work less—while they continue to grow.

Ashley took me through her whole client process—from on-boarding, to communication, to workflows, to off-boarding. You’ll learn about how she manages the whole client experience through a customized Trello board both she & the client accesses. And you’ll learn how she’s streamlined her own packages to allow her to provide the best experiences.

This interview—and this whole month—is going to be full of aha moments you can immediately apply to your own business to find what works.

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EP 246: Learning From Your Mistakes With Leadership Developer & LMFT Rebecca Ching

EP 246: Learning From Your Mistakes With Leadership Developer & LMFT Rebecca Ching

I spoke with one of my oldest business friends, Rebecca Ching, about some of the mistakes she made when she took a huge leap forward in her therapy business and opened a multidisciplinary brick & mortar practice. Today, Rebecca is both the founder of Potentia Therapy and an Integrated Leadership Coach helping entrepreneurs and leaders navigate the complexities of leadership today.

Rebecca shares both the errors in her execution and the errors in her thinking that led to some difficult years.

She also gets into some deep reflection around her personal identity and sense of worthiness that really resonated with me. For many of us self-described “achievers,” making a mistake or failing at a venture isn’t just a set back—it rocks us to our core.

If that’s you too, I think you’ll especially appreciate this conversation.

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EP 225: Finding The Confidence To Close Big Deals With Edios Media Co-Founder Michael Karsh

EP 225: Finding The Confidence To Close Big Deals With Edios Media Co-Founder Michael Karsh

A couple of years ago, Michael Karsh and Elizabeth Madariaga started Edios Media to help thought leaders & educators create high-quality video education. I spoke with Michael & Elizabeth in Episode 101 and I wanted to bring Michael back on the show to take a look at how his and Elizabeth’s mindset and confidence level has evolved as they’ve worked with giant clients like Google, Facebook, Salesforce, and The Sundance Institute.

Michael and I talk about the first big deal they signed, how the clients they serve today are different from what they initially expected, and how the business itself has evolved to serve those clients.

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EP 221: Fitting Business Into A Full-Time Travel Lifestyle With Amy Scott

EP 221: Fitting Business Into A Full-Time Travel Lifestyle With Amy Scott

Today, I’m joined by Amy Scott. Amy is the founder of both Nomad Editorial and Nomadtopia, a hub for inspiration and resources for location independence. Amy opted out of her office job and traditional lifestyle back in 2004 and never looked back. She now keeps a home base in Buenos Aires while she travels the world with her Argentine husband. Her podcast, Nomadtopia Radio, features interviews with people living their version of Nomadtopia.

Amy and I talk about the steps she took to create a location independent lifestyle, the initial challenges she overcame, and how her life has evolved since becoming a digital nomad. We also talk about the nitty-gritty of tech, tools, and techniques it takes to live life on the road and run a business at the same time.

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EP 220: Managing A Team From The Road With Kinetics Consulting Co-Founder Kate Leese

EP 220: Managing A Team From The Road With Kinetics Consulting Co-Founder Kate Leese

Kate Leese is the co-founder of Kinetics Consulting, which helps electric and gas utilities create a culture of safety and preparedness.

Kate and I talk about how she made the move to full-time travel and how it impacted the way she approaches her life and work. We also discuss the logistics of working from the road, how she finds team members, the systems they use to manage projects, and how the way their team is built helps them stand out.

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Ep 219: Prioritizing Time Off With Calibrate Your Year Creator Kelly Higdon

Ep 219: Prioritizing Time Off With Calibrate Your Year Creator Kelly Higdon

Kelly Higdon is a business and lifestyle coach who prioritizes her time off so much…

…that’s she’s worked up to taking a full 3 months off from her business every year.

Unfortunately, Kelly’s inspiration wasn’t a well-timed shower idea or download from the universe—it was a trip to the hospital.

You see, Kelly wasn’t always so good about making space in her business for her life. At one point, she was working full-time as private practice therapist, growing a business on the side, and growing a baby. She was working all the time—and it caught up with her.

Kelly shares that story and her process for planning that much time off. She walks me through how she plans for life first and then makes her business fit in the space that’s left, as opposed to the other way around. She also shares how her business is different—and how it’s growing differently—than when she was working all hours of the day & night.

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Host of What Works

Tara is a podcaster, small business community leader, strategist, and speaker. She’s been helping small business owners build stronger businesses for over a decade.  

Tara McMullin, What Works Weekly Newsletter

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