EP 267: Leveling Up With Customer Feedback with Mighty Networks Gina Bianchini

EP 267: Leveling Up With Customer Feedback with Mighty Networks Gina Bianchini

Today, we’re talking to Gina Bianchini from Mighty Networks.

Now, as you probably already know, Mighty Networks is a sponsor of What Works. Plus, we’re proud users of their community-building and course delivery software.

And, as such, I’ve seen the Mighty Networks team go through a careful brand evolution over the last 3 years.

In fact, Mighty Networks brand evolution is a perfect case study in co-creating a brand with the people who engage with it and that’s exactly what I wanted to talk with Gina about.

Gina and I chat about what’s stayed the same and what’s changed over the last few years as Mighty Networks has grown and grown. You’ll hear about Gina’s light bulb moment, how building a community for Mighty Networks users helped her see how people were really using the software, and why she decided to build an online course. Plus, you’ll hear how all of this learning helped Mighty Networks create a stunning new visual brand, in-house, in less than 1 week.

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EP 266: Building An Inclusive Community With Whole30’s Melissa Urban & Dr. Carrie Kholi-Murchison

EP 266: Building An Inclusive Community With Whole30’s Melissa Urban & Dr. Carrie Kholi-Murchison

While there are many white women entrepreneurs who are on this journey with me, few have been so public about her learning, her missteps, and the action she’s taking in her business as Whole30’s Melissa Urban.

About a year ago, shortly after I finished my own life-changing Whole30, I noticed that Melissa announced she was searching for someone to lead diversity, equity, and inclusion efforts for her company. I kept my eye on those developments and always enjoyed seeing her update her audience on the hire and progress they were making.

So when we decided to do this month on leadership, I knew I wanted to talk with Melissa and the woman she hired to fill this role, Dr. Carrie Kholi-Murchison, now Whole30’s Director of People & Culture. I wanted to find out why and how Melissa has been leading so publicly on this front—and I also wanted to find out what Kholi was doing to lead this change internally in the organization.

This conversation has been several months in the making—even though we recorded it less than a week ago! And I am so excited to share it with you.

Alright, here’s what Melissa, Kholi, and I talked about in this conversation: how Melissa gradually woke up to the lack of diversity and inclusion in the Whole30 community, why she thought free equalled accessible and open to everyone, and the work she’s had to do to not immediately get defensive when someone points out something potentially harmful. Kholi shares how she pushed Melissa on whether Whole30 was just a wellness cult for while women, the challenges of doing DEI work with an internet business, and the specific projects they’ve launched to make the Whole30 a more inclusive community.

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EP 265: Leading Differently With MicroConf Co-Founder Rob Walling

EP 265: Leading Differently With MicroConf Co-Founder Rob Walling

Today, my guest is Rob Walling and Rob is committed to doing things differently.

Rob is best known for his leadership in the world of bootstrapped software-as-a-service businesses. He is the founder of Drip, MicroConf, and most recently TinySeed. He’s also the host of Startups for the Rest of Us and the author of Start Small, Stay Small.

Rob has chosen, from the beginning, to do things differently—and the reason is his values. His values led him to realize that he could build a business without playing by everyone else’s rules—and that’s made him a leader for thousands of others who are looking to do things differently too.

I talk with Rob about the throughline that weaves his different ventures together, the values that define his work, how his community and events are a reaction to the “standard” in his field, and how he views his role as a leader. Plus, I ask him how he’s ensuring his values continue to play out as his community rapidly expands.

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EP 264: Leading A Growing Community With Rebelle Founder Shannon Siriano Greenwood

EP 264: Leading A Growing Community With Rebelle Founder Shannon Siriano Greenwood

I’m thrilled to bring Shannon Siriano Greenwood back to the podcast.

Shannon is the founder of Rebelle, which started as a conference and grew into a whole community of women who believe they have the power to define, design, and create her own version of success.

Shannon and I talk about how she became the leader of the Rebelle community in the first place, how she and her team design each event to bring their values to life, and what her role is within the growing community and event series. We also talk about how Shannon is ensuring that the values that make Rebelle great are represented as the community grows.

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EP 257: End-Of-Year Mailbag Episode With Tara McMullin

EP 257: End-Of-Year Mailbag Episode With Tara McMullin

We’ve had a helluva year here at What Works. We’ve talked to over 100 small business owners, published more than 80 episodes, and tackled 12 different themes this year.

What Works is special because we focus on the people who are making their businesses work every single day.

We believe we all have a lot to learn from each other—and the more honest & transparent we are about how our marketing, operations, tools, product development, or sales processes work, the better chance we all have for success.

On this episode, it’s no different—except, instead of me being the one asking the questions, you are!

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EP 240: Leveraging Commitment To Find What Works With Tara McMullin And Big Dreams Bold Moves Host Malia Russell

EP 240: Leveraging Commitment To Find What Works With Tara McMullin And Big Dreams Bold Moves Host Malia Russell

Today, you’re going to hear from me.

A few months back, I got an email from Malia Russell, the founder & host of Big Dreams. Bold Moves., which helps expat families deal with the challenges—and opportunities!—of living and working abroad. Malia wanted to know if I’d do an episode on what works for What Works.

So I invited her to interview me and pick my brain about how things have evolved at What Works, why we’ve landed on running things the way we do, the mistakes I’ve made along the way, and what goes on behind-the-scenes.

By the end of this interview, I think you’ll have a better idea of why I’m steadfastly committed to What Works and the philosophy that powers it. Plus, you’ll learn more about what’s working for us right now.

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EP 233: Creating Scale With A Single Offer With Membership Guys Co-Founder Callie Willows

EP 233: Creating Scale With A Single Offer With Membership Guys Co-Founder Callie Willows

Building a subscription-based product is one key way small businesses can scale up.

But they can require a significant trade-off in at the beginning. It takes time, energy, infrastructure, and savvy marketing to get to a point where the business is healthy and profitable.

I know this from personal experience.

So does Callie Willows, the co-founder of The Membership Guys. Callie runs Member Site Academy, a leading training resource and community for membership site owners.

Callie and I talk about why The Membership Guys chose to focus on just one offer, the mindset shifts she’s had to make running a membership site, the operations that go into keeping members happy, and how running a membership site is a great fit for her as an introvert.

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ANNOUNCING: The Candid Confidence Project

ANNOUNCING: The Candid Confidence Project

We know you have big goals for the rest of this year. There are numbers you want to hit, things you want to create, and relationships you want to nurture. And, we know those goals can often make you question your ability and readiness.

The Candid Confidence Project is designed to guide you through examining your own stories about confidence, how you handle insecurity, and how you find the drive to level up.

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EP 215: Growing An Audience Together With Community Builder Eli Trier

EP 215: Growing An Audience Together With Community Builder Eli Trier

Eli Trier organizes community projects for introverts and quiet revolutionaries. Her goal is to raise the level of discourse around a topic, bringing people together and growing audiences in the process.

I was so impressed with Eli’s approach and how it tied into our values and philosophy at What Works… that I hired her to help us with our first community project—coming out in August.

Eli and I talk about why it’s important to her to deep-dive on important questions and involve a diverse set of voices in the discussion. We also get into the nitty-gritty of how Eli’s community projects work, how she plans for them, and how they help her reach both her audience-building and sales goals.

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Host of What Works

Tara is a podcaster, small business community leader, strategist, and speaker. She’s been helping small business owners build stronger businesses for over a decade.  

Tara McMullin, What Works Weekly Newsletter

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