I’m So Over This (or, the Trouble With Platforms)

Photo by Steve Johnson on UnsplashImagine you start a cottage business making hot pepper jam. Once you’ve perfected your recipes, you’ve got to sell some jam. To do that, you need to get in front of potential customers.You decide that a good way to do that...

How “Know, Like, and Trust” Became Ensh*tified

Photo by Karsten Winegeart on UnsplashAuthor and speaker Bob Burg popularized the three magic words you’ll eventually hear just about any marketing educator say: know, like, and trust. “All things being equal,” he wrote in his 1994 book, Endless...

Buying Freedom and the Freedom to Buy

Photo by Jamie Street on UnsplashMarie Forleo bills her signature course, B-School, as the “ultimate system to grow your business and own your freedom.” It’s the subhead on the sales page.Scroll down just a bit, and you’ll see how she defines...

3 Ways to Avoid Acquiescence Bias

Photo by Nick Fewings on UnsplashWhen novelist Ursula K. Le Guin received a survey from her alma mater as part of the hubbub around her class’ 60th reunion, she dubbed it “interesting” and proceeded to approach the questions with a critical eye and a...