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EP 383: Extra Context: Rugged Individualism

EP 383: Extra Context: Rugged Individualism

“Rugged individualism” is the very language we speak in America. It shapes the way we approach work, family, and society. And rugged individualism has a direct impact on the decisions we make about our businesses and careers. In this short Extra Context bonus, I unpack where rugged individualism comes from and highlight a different way forward.

EP 382: Context Clues: What makes for a fair refund policy?

EP 382: Context Clues: What makes for a fair refund policy?

No one likes being asked for a refund. In fact, I find the thought of it stomach churning. And when what’s being refunded is the product of your time, experience, and expertise… it’s tempting to put every obstacle you can think of between a customer and a refund. In this episode, I’ll take you on a journey from the 17th century all the way through the modern era of online business refund policies to answer the question: What make for a fair refund policy?

EP 380: When does overdelivering become overcompensating? with Allison Davis

EP 380: When does overdelivering become overcompensating? with Allison Davis

I’m sure you’ve heard it before: underpromise and overdeliver. But is that really the best way to do business? Or does it just give us a permission slip for self-exploitation? When does overdelivering become overcompensating? And when does being generous just morph into entrepreneurial martyrdom? I sat down with sales coach Allison Davis to talk about overdelivering, generosity, and when it all gets to be too much. We talk pricing and scope of work—but we also talk about familiar relationship patterns and how they play out in our expectations for ourselves or others.