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Hope Beyond Rugged Individualism

Hope Beyond Rugged Individualism

I'm sure I've picked up most of my US History knowledge outside of US history classes. For instance, I played in the pit orchestra for Annie in high school. And I learned quite a bit about the Great Depression. You probably know Annie's famous anthem, Tomorrow. And...

EP 383: Extra Context: Rugged Individualism

EP 383: Extra Context: Rugged Individualism

“Rugged individualism” is the very language we speak in America. It shapes the way we approach work, family, and society. And rugged individualism has a direct impact on the decisions we make about our businesses and careers. In this short Extra Context bonus, I unpack where rugged individualism comes from and highlight a different way forward.

EP 382: Context Clues: What makes for a fair refund policy?

EP 382: Context Clues: What makes for a fair refund policy?

No one likes being asked for a refund. In fact, I find the thought of it stomach churning. And when what’s being refunded is the product of your time, experience, and expertise… it’s tempting to put every obstacle you can think of between a customer and a refund. In this episode, I’ll take you on a journey from the 17th century all the way through the modern era of online business refund policies to answer the question: What make for a fair refund policy?